We currently offer shipping to some international countries, outside of Australia. If you don't see your country as an option at checkout, get in touch with us and we can quote shipping costs for you.

We ship from Australia, so if you’re an international customer you are responsible for customs & duties within your own country. For further information, we recommend contacting your local customs office. Vita Haus is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

Yes, for some of our product lines, wholesale is available. Get in touch with us to discuss these options.

Yes, please read our full Refund Policy here.

Please EMAIL US with your order number and a photo of the fault. Once we receive and review your request we will arrange a replacement or refund for you.

Please EMAIL US with your order number and a photo of the item, confirming what product you ordered. Once we receive and review your request we will arrange a replacement or refund for you.

Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team here.

Yes, using Australia Post we can send to a PO Box. We do not however suggest this, due to security and misplaced items.

We start processing orders immediately after they are placed, we cannot guarantee that your requested changes can be made to your order prior to shipment. If you do have a change, please urgently contact our team and we’ll try and assist with any change requirements.

Once the order has left our premises we are not able to make any changes.

Once you order is dispatched you will receive an email update with the shipping confirmation and tracking details for your order.

Our Gift Vouchers and Store Credits do not come with an expiry date. If you have any issues with using a code, please get in contact with us.

If an order is made using a Gift Card and successfully returned, the amount on the Gift Card will be credited back as a Store Credit.

Gift Cards cannot be redeemed for cash, in any situation.

A Store Credit is available against your account and email address only, and cannot be transferred.

When checking out, simply ensure the Store Credit has been applied to redeem that amount.

Please see full T&C's on our Store Credit usage and expiry.